Trusted plumbing and heating supplier to the trade and consumers with over 360 UK branches
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Welcome to Highbourne Group
Who we are
Highbourne Group is the UK's leading merchant group in the plumbing, heating, and renewable energy markets. Our brand portfolio includes some of the sector’s most trusted and respected names. With around 360 branches and over 3,000 employees, we support customers nationwide.
As a merchant group at the forefront of the UK’s decarbonisation and transition to renewable energy, we are the partner of choice both today and for the future. Our expertise spans plumbing, heating and electrical solutions, serving everyone from independent installers to major contractors, public limited companies and social housing providers.
The Government’s net zero strategy is reshaping the industry, and businesses must be ready to adapt. At Highbourne Group, we have over 15 years of experience in renewable energy solutions, ensuring we are well-positioned to lead and support this change for our customers.
Our growth strategy is built on sustainability and diversification, with an active acquisition plan that strengthens our procurement, supply chain and digital capabilities. As we expand, customer focus, technological innovation and sustainability remain priorities and we ensure that every addition to the group enhances the customer experience.
Our businesses
Operating online and across more than 360 branches throughout the UK, our businesses serve the trade, contractor and consumer markets. They combine a rich history of experience, knowledge and customer loyalty.
People & careers
We create a welcoming workplace where everyone thrives, feels valued and is empowered to deliver exceptional service. Through this, we achieve success together.
Highbourne Group offers a wide range of careers across sales, logistics, supply chain, warehouse operations, finance and digital, as well as branch-based roles in our businesses nationwide.
Suppliers
To maintain consistency across our supply chain, we expect suppliers to uphold the same high standards and business principles we follow. A shared culture means stronger collaboration, delivering better outcomes for everyone.
Our supplier commitments outline these expectations in detail, supported by our supplier manual. Additionally, all suppliers and prospective partners must complete an online risk assessment to ensure compliance and alignment.
Supply chain
Our size, reach and reputation allow Highbourne Group to manage a supply chain, which maximises stock availability and ensures rapid deliveries.
We work with all suppliers, from small independents to global manufacturers, to give extensive choice and end-to-end solutions.
Four warehouses service the entire group, including our Omega warehouse in Warrington that covers 670,000 square feet and houses 13,000 product lines. This enables next-day direct-to-customer delivery, as well as next-day delivery to 210 branches within our network.
Responsibility
Highbourne Group drives meaningful change in communities and the environment and we underpin our actions with measurable milestones and continuous progress reporting.
We have already taken significant steps to reduce our operational impact - see our Carbon Reduction Plan for more details, which includes switching from plastic to more sustainable packaging materials wherever possible to eliminate single-use plastic carrier bags from our branches. We’re also upgrading our transport infrastructure, transitioning to electric and low-carbon vehicles to reduce fleet emissions.
Beyond environmental responsibility, we recognise that sustainability also means protecting people. By improving supply chain efficiency and ensuring ethical sourcing, we create a safer, healthier workplace for employees and protect the people in our supply chain and our customers.
Our commitments are backed by industry best practices and third-party standards, ensuring that every step we take contributes to a more sustainable future.
Explore the solar consumer market report
With the UK’s commitment to net zero by 2050, the solar market is tipped to boom. Read our latest report on the size of the opportunity, where we uncover the country’s openness to installing solar panels in future.
Media and press
City Plumbing and Help me Fix partner to support smarter repairs and faster fixes
City Plumbing has partnered with AI-powered repair platform Help me Fix to help large plumbing and heating contractors and social housing providers deliver faster, smarter, and more efficient repairs. The partnership will help cut unnecessary callouts, improve first-time fix rates, and maximise engineer time, all backed by the merchant’s national supply network.
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